Effective Date: July 30, 2024
At Arcadia.codes, we are committed to ensuring your satisfaction with our services. If you encounter any issues with our offerings or your experience on our platform, we are here to help. Please review our Return and Refund Policy below for details on how we handle returns and refunds.
1. Digital Product Returns
Due to the nature of digital products and services, all sales are final. Once a service has been delivered or a product has been accessed, it cannot be returned, exchanged, or refunded, except under the specific conditions outlined below.
2. Refund Conditions
We may offer a refund or replacement in the following cases:
- Service Errors or Non-Delivery: If you experience a service error or non-delivery of a purchased service, please contact our support team at support@arcadia.codes within 14 days of your purchase. Provide your order number and a detailed description of the issue. Our team will verify the problem, and if confirmed, we will offer a replacement service or a full refund.
- Duplicate Purchase: If you accidentally purchase the same service more than once, please contact us at support@arcadia.codes within 14 days of the duplicate purchase. Provide your order number and details of the duplicate transaction. Upon verification, we will issue a refund for the duplicate purchase.
- Unauthorized Transactions: If you believe your account has been used for an unauthorized transaction, contact us immediately at support@arcadia.codes. Provide relevant details, and we will investigate the issue. If we determine that the transaction was unauthorized, we will issue a full refund.
3. Refund Process
Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
4. Contact Us
For any return or refund inquiries, please contact our customer support team:
- Email: support@arcadia.codes
- Response Time: We aim to respond to all inquiries within 24 hours. Our team is dedicated to resolving your issues promptly and efficiently.
5. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically.
Thank you for choosing Arcadia.codes. We appreciate your business and are here to ensure you have a great experience.
Best Regards,
The Arcadia.codes Team